Booking

When using the Tax-free Childcare payment method it takes few days for the payment to come through, is there a time limit?

No , drop me an email if you think it may clear after the reminder request date. You may get another reminder but please ignore if you are waiting for the payment to clear.

Is it possible to cancel a booking?

On contracts – Half a terms notice is need to change the whole contract. These can be made to our bookings@ email address. Random / ad hoc days changes cannot be made on the contracts.

Ad-hoc bookings – can not be cancelled once booked.

Can one adjust the contract sessions once the contract is created (beside add ad hoc days)? Are there end dates, i.e. end of term? Does one need to cancel a contract and make a new one if different days are needed?

Contracts, once made run till half a terms notice is given then admin will cancel the contract. If a contract is made in error this can be cancelled if you inform bookings@ email within 48 hours.

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Are there some criteria for sessions/contract to be approved?

Some sessions are kept back for looked after children and committee children. After this sessions are given on first come first serve basis.

Have WOSC payment details changed ?

No WOSC account has stayed the same and so have our childcare voucher provider codes.

Can you book as far in advance as you want ?

Yes , dates are on till Feb half term 2026. I will add the rest of the dates towards the end of 2025 and will inform all parents that these dates have been added.

When can i book ad-hoc up till?

Term-time you can book up to 48 hours before the session you require starts. If you need an emergency booking after the 48 hour cut off , you would need to call club to see if your child/children can be added on manually ( this can no longer be done via the school office).

Holiday club – Bookings close 7 days before the holiday club week starts, to allow us time to have the correct staffing levels.

Will you still have activity planners for holiday club?

Yes these will be added to our Facebook page and website .

When do i pay for my contract booking?

You will be invoiced every month.

When do i pay for my ad-hoc sessions?

You will be invoiced for the session , or you can make a payment as you book your ad-hoc session if you prefer.

My child care voucher scheme is not named?

Please email bookings@wosclub.co.uk and this can be added to the system.

Will i get a reminder to book each half term?

No , reminders for bookings will now stop due to having contracts and live ad-hoc session available.

What happens if i forgot to book my child in for the half term?

You will need to go in and book any available ad-hoc sessions. Once will are full though we can not taken any additional children.

Where will i find trip permission slips?

These will be messaged to you via KidsHQ when the trip dates have been added to the system.

Additional information

Trip dates may have extra fee added closer to the time of the holiday club to help cover costs.

First aid slips will also be send through the KidsHq to stop slips being missed or left behind. Head injury’s will still have a phone call to parents to inform them as well as the slip.

Please let me know any other questions you may have and i will try my best to answer them for you on bookings@wosclub.co.uk